FAQ – Frequently Asked Questions2021-04-12T23:38:56+00:00

This is eTown Videos’ FAQ page. Here we provide answers to frequently asked questions about videography, video production, pricing, editing, filming, video hosting, and video marketing.

If you have any other questions please feel free to get in touch with us any time. Thank you.

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Do you provide animation video services?2014-01-09T16:49:11+00:00

Yes we do. In fact, we are quite passionate about animation, motion graphics, and creativity. Please review our video portfolio.

What is your cancellation policy?2019-02-01T04:00:48+00:00

The general rule is as follows: Cancellation of a production that is already in progress will result in the forfeiture of all or a portion of the deposit paid. However, we will always work with you to either reschedule a production or change the scope if necessary. It is our to goal to make sure you are happy with us and your video project.

Do you film training seminars, conferences, or large sales meetings?2014-01-10T14:49:24+00:00

Yes, we do. We capture live events such as annual sales meetings, awards ceremonies, conferences, focus groups, training seminars, and dance recitals. Contact us if your event is not listed here.

Our staff has never been on camera before, can you help?2019-02-01T04:00:48+00:00

Being on camera for the first time does not have to result in sleepless nights. We have worked with many businesses and individuals in all types of situations. In fact, most find the video production process very enjoyable and fun. Our staff is very skilled at making you comfortable and at ease. We make certain you are fully prepared on the day of the video shoot. Feel free to read what clients have to say about working with eTown Videos.

Do you film weddings?2014-01-09T16:15:08+00:00

Sorry, eTown Videos does not film weddings.

What is included in a video production proposal?2014-01-27T19:43:19+00:00

eTown Videos’ proposals include the following: Executive Summary – a brief overview of the video project. Scoping Document – the scoping document covers project objectives, shoot location, number of days of filming, editing & changes, how video will be delivered, cancellation policies, payment schedule, list of project team members, and a detailed quote.

What type of payments do you accept?2014-01-09T16:06:27+00:00

eTown Videos accepts checks and money orders. For an additional 3% charge we can also accept PayPal payments.

When do you expect payment for your video services?2014-01-09T15:58:04+00:00

Once you have accepted the proposal we require a signed copy and a 50% deposit to begin the video production. The final 50% is due when we have agreed on the final version of your video(s). As soon as the final payment has been received we will deliver your completed video(s) via DVD or electronic file or both.

Do you offer discounts?2014-01-10T14:52:58+00:00

Yes we do depending on our production schedule and your delivery needs. We apply a 5% discount for non-profit organizations.

What areas does eTown Videos serve?2014-01-10T14:51:27+00:00

We serve all of New England and upstate New York.

Where are you located?2014-01-09T15:38:55+00:00

We are located in Southampton, Massachusetts. We serve all of New England and upstate New York.

Does the video expire?2014-01-09T15:33:18+00:00

No. The completed video is available online or in your DVD library as long as you like. We keep a backup of the completed video only. Due to the enormous space requirements of digital HD video and editing files, we only keep the completed video file. We archive the entire post production project for up to 12 months. If you need the  entire project archived for more than 12 months then we can make arrangements for that to happen at an additional charge.

How do you deliver the video?2014-01-09T15:26:39+00:00

Once you have approved the final version of the video we will invoice you for the final payment. When payment is received, we will send you a link to the video file. You may then download the video file. If the video is hosted on YouTube or Vimeo then you may play, email, and share the video immediately. In some cases we deliver or mail the video on DVD.

Where can we film my video?2014-01-09T15:21:20+00:00

Most of the videos we create are filmed at the location of your business, school, or performing arts venue. In some cases, we rent space if the video shoot requires it.

What if I don’t have a YouTube page?2014-01-10T14:50:38+00:00

No problem. We can assist you in setting up your own YouTube channel or you may host your video on our YouTube channel. There are also other video hosting options such as Vimeo. We’ll be happy to review the advantages and disadvantages of each option as part the video services you purchased from eTown Videos.

How long does it take to get our video project delivered?2014-01-10T14:58:27+00:00

The delivery times vary depending on the type of video services you purchased. Some basic videography services may take a day for filming and 2-3 weeks for final DVD or web delivery. However, larger projects which include scripts, storyboards, filming, voice-over narration, or extensive post production editing could take 1-4 months. A well produced video is worth the wait.

How much does an initial consultation cost?2014-01-09T14:53:55+00:00

There is no charge for the initial consultation about your video project.

How do I get started with a video production process?2014-01-27T19:45:30+00:00

If creating a video appears somewhat intimidating at first, don’t worry we can help. During the initial conversation we talk about your video idea and together we will develop a basic concept. Once we have a general direction and goal for your project we will present you with a custom video production proposal. After you have reviewed the proposal you may decide how or when you’d like to proceed.

How do I hire a videographer?2014-01-27T19:44:37+00:00

Contact us and tell us a little about your upcoming event or performance, and we will send you a video production or videographer quote. Depending on the scope of your project we charge by the hour or on a per project basis.

What is videography?2014-01-09T16:33:22+00:00

Videography refers to the filming of live events such as dance recitals, concerts, sales meetings, awards ceremonies, and some training videos. In other words, scripts or storyboards are usually not required. However,  in many cases some video editing may be done after the filming.

What is a professional video production?2014-01-10T14:47:28+00:00

A video production typically is created from scratch. Professional video production services may include set design, script & storyboard development, professional voice-over narration, video editing, animation, motion graphics, and background music. The completed video productions may include training videos, live event filming (corporate meetings, dance performances) and video visual effects.

What type of videos does eTown Videos create?2019-02-15T23:34:11+00:00

Pretty much any type of video you can imagine. However, here are some of most common video productions we have created: Small business profile videos, testimonial videos, marketing videos, training videos, trade show videos, YouTube & Vimeo videos, promotional videos, corporate videos, live event videos, fundraiser videos and other crowd-funding videos.